We appreciate that it’s not just about bricks & mortar. We understand that you’re not just selling a property, you’re moving home! You need people you can rely on. It can be a stressful and complicated time but we will do our best to make things as straightforward and easy as possible. We will provide you with practical information and advice on how to get the best deal for your home and we are happy to answer any questions you may have at any time.
We will also give you impartial and jargon-free advice on the issues you should consider when leasing your home and provide insider tips on how to present it in the best possible light.
We take a lot more care over our training and customer service than most. We always look for staff who are friendly, honest, knowledgeable and conscientious. Team has combined experience of over 40 years in Real Estate and can handle any situation that may arise.
Synergy is different from traditional agencies that focus purely on selling real estate. We specialise in providing customer-focused property management services for Melbourne’s inner City, Bayside, North, East & South property markets
The dedicated and experienced property management team at Synergy is committed to understanding, managing and protecting the unique investment goals of each Landlord with its client-focused property management services.
With a wide range of properties, we take the stress out of property management and help maximise investment returns for hundreds of landlords both in Australia and overseas.
We invest significantly in building our knowledge, customer service, innovative processes and systems. Our approachable and helpful staff are totally focused on helping you maximise your returns from your property investments. STAFF PROFILES
- How much rent should I ask for my property?
This is probably the number one question of landlords. Marketing and achieving the correct rental is critical to your vacancy period, your pool of available tenants and your annual rental income. A professional property manager will take into account recent comparable rentals, time of year and property condition when assessing market rental.
- What works/improvements could be done prior to leasing?
The property should be presented in its best light for photography and open for inspections. When a property is clean and undamaged, it will attract a better quality tenant who will respect the property. Ideally a property for lease should be freshly painted or have very minimal marks to walls and no obvious stains to carpeted areas.
Other work than can lift the aesthetic appeal include new blinds and keeping the property clean throughout any vacancy period. During vacancy periods, we strongly recommend a temporary electricity connection be arranged. This is especially useful during winter months.
- How long will my property be vacant?
This is completely dependent on the way the property is presented, asking a realistic market rent and the time of the year. Three days vacancy between tenancies is allowed to accommodate for completing a thorough final inspection to ensure the property has been left in good condition, as well as an ingoing condition report for the new tenants. To achieve a short vacancy period asking rentals must be competitive.
- How do you check references?
There are a number of key checks and screening processes that every tenant should be put through prior to being accepted into your investment property.
Your property manager will complete the following steps:
- Check the National Tenancy Database (a register of people who have been troublesome tenants right across Australia).
- Obtain payslips to ensure the tenant/s can afford the rent (ensuring the rent is not more than 30% of their income).
- Obtain a reference from their previous two property managers.
- Collect 100 points of ID.
- The applicant’s information is then discussed with you as the landlord for the final decision on whether they are approved as tenants for your investment property.
- How will you advertise my property?
The internet is by far the most commonly used tool for rental enquiries by tenants. At Synergy, we know from our own rental data that over 90% of our rental enquiries come from realestate.com ‘Feature Properties’. As a result, every property advertised with Synergy is made a ‘Feature Listing’ on realestate.com.au and is also advertised on domain.com.au, Realestateview.com.au and synergybsm.com.au. Further to this, your property is also displayed on our in-house rental list.
We conduct mid -week and Saturday open for inspections as well as private appointments where possible.
- When are routine inspections completed?
The first routine inspection for a new tenancy is conducted after 3 months, and every 6 months after that -this is the maximum number of inspections legally allowed.
After every inspection we will provide a comprehensive report with photographs and any maintenance required, as well as suggested improvements for future consideration.
- Can you pay insurance, rates and other costs from the rent?
All costs relating to your property can be deducted from the rent. You will be provided with a monthly statement and copies of all invoices for that month. You will also be provided with an end of financial year statement detailing all income and expenditure.
- How are tenants required to pay their rent?
Most tenants pay their rent by direct debit. Other options offered are payment by personal cheque or EFT, however the preferred method is direct debit.
- When will the rent be paid into my account?
Once a tenant’s account is debited, it takes 3-5 business days to clear into our trust account. Once cleared, the rent is transferred into your nominated bank account/s. When the rent is paid to your account, you will also receive your monthly statement.
- Do I need Landlord insurance?
We strongly recommend all landlords take out landlord insurance. While very few claims are made, landlord insurance will cover many of the worst-case scenarios that can arise. Your Property Manager can guide you through taking out insurance and we can complete any insurance claims for you to ensure you receive the maximum coverage paid.
Synergy aims to bring together for landlords the resources, tools and support they need to make life as a landlord stress free and easy.
Below are links to some key resources. Should you require any further information contact the team at Synergy on 1300 141 888 or email email@example.com.
www.consumer.vic.gov.au – Victorian Advisory service offering independent advice on the rights and duties of Landlords, Tenants and Property Managers.
ww.vcat.gov.au – VCAT was created to offer a one stop shop for dealing with a range of disputes, providing Victorians with access to a civil justice system which is modern, accessible, efficient and cost effective. Landlords may feel the need to contact VCAT with any queries regarding the Residential Tenancies Act.
www.ato.gov.au – Australian Taxation Office for comprehensive advise on Taxation issues. Click here to view their guide on the common mistakes identified in rental property owners’ tax returns – to help you they have compiled a list of what you should do and common mistakes to avoid.
www.reiv.com.au – The Real Estate Institute of Victoria has been the peak professional association for the Victorian real estate industry since 1939. Almost 80 per cent of all real estate agencies in Victoria are members of the REIV.